Service Level Agreement

99.9% Uptime

HostStellar endeavors to maintain a minimum of 99.9% uptime for all clients using shared and reseller hosting packages.

If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level.

Any planned maintenance work is except from this guarantee and will be ignored. Dedicated servers and VPS packages currently have no SLA.

Uptime level is calculated by our monitors only.

Downtime occurring due to natural disasters or DDoS attacks against the network do not count towards the SLA calculations.

Only one valid claim can be made per calendar month.